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Noticeboard

Record Sharing 

Please click on the link below for information sharing your medical records:

Sharing your Medical Records

Test Results
Test results will be available to you by telephone. Please telephone the practice for results after 11am. We will always contact you if further action is needed following receipt of your test results.


Out of Hours
For an illness that cannot wait until the surgery is open please telephone our usual daytime surgery number, 01773 535511, when your call will be redirected to the out-of-hours service. Your needs will be assessed and you will either be given advice or arrangements will be made for you to see a healthcare professional.

Are you aware that rather than having to make an appointment with your GP, you can visit the pharmacy for minor ailments  such as insect bites and stings, coughs, colds, tummy upsets, sunburn and many more minor ailments?


Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

 

PALS

PALS (Patient Advice and Liaison Service)

PALSThe NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
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