Over the Counter Medication
Medication that can be bought over the counter will no longer be routinely available on prescription.
Please follow the links below for more information:
Cessation of Pharmacies ordering Prescriptions
We would like to inform our patients that from 11 January 2016 the Newthorpe Medical Centre will no longer be accepting prescription requests made on your behalf by your nominated pharmacy, although the pharmacy will still be able to collect your prescription from us on your behalf 48 working hours after you have ordered it.
This decision has been made by the Partners following patient complaints to our surgery relating to a number of errors made by the pharmacy teams in ordering incorrect prescription items, ordering items that were not yet required by the patient and, in particular, ordering, without first checking with the patient, items of medication that were no longer prescribed for that patient.
We do understand that for some patients the ‘Pharmacy Ordering Service’ is a convenient method of ordering your items of repeat medication; however some of the errors that have occurred with dispensing and the wastage of medicines involved mean that the Partners here no longer feel this is a safe and effective way of accurately ordering your repeat medication.
There are a number of ways our patients can request their repeat medications. For those patients who would like on-line access to their medication record please ask our reception staff for further details of this effective and accurate way of ordering your repeat medication yourself. For those patients who don’t wish to use the on-line access we are happy to accept email requests on: email@example.com We accept written requests, either handed in to reception or posted to the surgery and also accept prescription requests you may wish to fax to us – our fax number is 01773 710951. We continue to discourage our patients from using the telephone to order their repeat prescriptions because of errors that have arisen in the past and would ask you to consider the options described above.
We understand this change may well cause considerable inconvenience to some of our patients and because of this we will be happy to consider requests for the ‘Pharmacy Ordering Team’ to continue to order on your behalf in exceptional circumstances, such as the need for pre-filled dosette boxes, when other methods may be unsuitable. We would ask that you discuss this with our reception staff.
Many thanks for your understanding in this matter.
Drs S L Bamford, P Machin and C Cooley