Pharmacy Ordering Service Ceased
We would like to inform our patients that from 11 January 2016 the Newthorpe Medical Centre will no longer be accepting prescription requests made on your behalf by your nominated pharmacy, although the pharmacy will still be able to collect your prescription from us on your behalf 48 working hours after you have ordered it.
This decision has been made by the Partners following patient complaints to our surgery relating to a number of errors made by the pharmacy teams in ordering incorrect prescription items, ordering items that were not yet required by the patient and, in particular, ordering, without first checking with the patient, items of medication that were no longer prescribed for that patient.
Please see item 19 for further information
Telephone Triage System - Trial
As the Telephone Triage System has proved so successful, we will be continuing with this for the time being. If you have had experience of this and did not
Care Quality Commission
Following our CQC Inspection in January, we have now received our final report. This report is very positive and reflects the hard and dedicated service provided by all our practice staff. Please see the report below:
Newthorpe Medical Centre - final report
The Friends and Family Test is now available at the surgery and online!
The Friends and Family Test has been put in place to help us understand your experiences with the GP or Nurse and should be completed AFTER your consultation.
The feedback forms are available when checking in or ask at the Reception desk. Once completed, please place in the box which can be found in the foyer on your way out.
For more information visit: www.england.nhs.uk