New Online System Starting 15th May 2014
The government has requested that we go over to a standardised system of on-line prescription ordering which increases safety as the request is not printed on paper but links directly to your electronic medical record. The new system prevents prescription requests getting 'lost in the system' and should increase efficiency increasing the chances you receive your prescription on time. You can also use your account to book or amend appointments and check on-line to see whether a prescription request has been processed or when a medication is next due.
It is possible to allow another patient at the practice to share access to your account via their own account. This can be useful, for example, to allow family members to be able to request medication on each other's behalf. It will also be possible to create accounts for children and allow parents (or guardians) to have control of the account through their own account. That way you can use the same username and password to request medication for you and your children.
Please be aware of course that anyone to whom you grant access to your account can see all of your regular medications and any upcoming appointments you may have.
During the teenage years this can lead to occasional confidentiality problems so the practice policy is to automatically disable a child's on-line account around their 12th birthday. At the age of 16 they will be able to request creation of a new on-line account solely for their own access. In the mean time you can still order medication on-line using the old email address email@example.com
In order to access these new on-line facilities it is first necessary to come into reception with some form of photo identification in order to register for the system. Registration is quick and easy and can be done on the spot. You will be given printed information with a username and password and will have one month to open and unlock the account once you've been given these details. If you've already registered for on-line appointment booking there is no need for additional registration for the prescriptions service.
As mentioned the email address will continue to be supported and you will still be able to order repeat medications in person at the surgery reception or via your pharmacist.
For further information please speak to a member of the reception staff.