Patient online access to Medical Records

Patient Online Access to their GP Record

At Newthorpe Medical Centre we use an electronic system to store medical records. This is called SystmOne.

SystmOne offers the opportunity to access the system online to order repeat prescriptions and make appointments.

With effect from 1st March 2016 you will be able to see coded items on your medical records (coded items relate to consultations where specific medical conditions have been recorded).

You will also be able to see the medications prescribed, test results and vaccination history.

In order to access our system online you will need to complete a request for access form (available from reception) and provide photo identification.  Once completed you will be given the relevant log on information and password. (The password will then need to be changed on your first log on to the system).

If you need to reset your password, you will need to call into the surgery with your photo identification.

Please note if you fail to attend for three online appointments, the service to book online appointments will be revoked.

Access to our online system can be obtained through our website and also via apps for smart phones and tablets. Just search for SystmOnline in your app store.

If you have any queries regarding any of the information contained within your online records please contact the surgery. This will then be passed to our data quality department for investigation. We anticipate that the majority of queries will be resolved within a 14 day period, however some may take longer. Under these circumstances you will be kept updated on the status of your query.

Proxy Access To Children’s On Line Records

 Unfortunately we do not offer this service for children under 16 years of age.

In UK law, a person's 18 birthday draws the line between childhood and adulthood (Children Act 1989 s105) - so in health care matters, an 18 year old enjoys as much autonomy as any other adult.

To a more limited extent, 16 and 17 year-olds can also take medical decisions independently of their parents. The right of younger children to provide independent consent is proportionate to their competence - a child's age alone is clearly an unreliable predictor of his or her competence to make decisions.


Access For Registered Carers

Registered carer’s for adults may have online access to medical records providing the patient is mentally competent to grant access. If there is a lack of mental capacity then access will only be given if a lasting power of attorney stating health and welfare capacity has been granted. Your can obtain more information regarding this issue by visiting:-

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